Balloon Ride, Glider Ride and
Skydiving Ride Customer Service Details

Our 60-Day No-Questions-Asked Full Refund Policy

Not 100% sure that your gift recipient wants a hot air balloon, glider or tandem
skydiving ride? That's okay! Tickets are fully refundable for 60 days from date of purchase.

Delayed Payment Option

We will charge $50 per ride today (for example if you order a balloon ride for two people, we would
charge $100 today), and the balance in 60 days. All orders will ship today. There is a $5 charge for the
Delayed Payment Option. Sorry, the Delayed Payment Option is not yet available for online orders.
If you are interested, just call to place your order (800) 762-7464.

Please scroll down for information about our Gift Announcement Pages, Gift Boxes...               ...and more!

Do you need help with an existing order?

Customer Service SmileIf you have placed an order with us or already have a ticket and have a question, the quickest way to get a response to your question is to send us an email. Be sure to include some of your order information including your ticket number, mailing address,
the type of ride you have, as well as a phone number we can contact you at. 

If you have questions about your hot air balloon ride, send us an email.

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soaring adventures gold gift box

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balloon ride gift announcement pages

Hot Air Balloon Ride Gift Announcement PgeAfter you place your order either online* or over the phone, we can give you access to a protected page on our website where you can print out a Colorful Gift Announcement Page announcing your gift and describing the ride you are giving. This is not your Flight Ticket. You can tell your gift recipient that the actual ticket complete with our list of 200 locations will arrive in the mail in a few days.

*If you order online, you will be given access to the gift announcement pages at the completion of your order. After you submit your order, you will be brought to a Thank You page on our website with links to all of our gift announcement pages.

Convenient Online Ordering (Big deal! Everyone has online ordering, Right?)

These days almost every website you visit has online ordering. But, some of our competitors don't. And, they don't because they get customers on the phone and then add on fees at the end of the call. They claim these are "standard fees" across the industry (Airport fees, transportation fees, etc.). Well, they aren't. We can have online ordering because the only fees in addition to the prices on the rides on our site are $3 for Standard Shipping or $20 for Overnight Shipping.

Soaring Adventures Office Hours

We have extended hours for the holiday season. Our office is open Monday through Friday from 10:00am to 6:00pm EST. Our friendly staff members, Roberta, Gail, Mary Jo, Deli, David, Sophia, Leslie, Michelle, Liz, Kristen, Jenn or Doug will be happy to answer all your questions. You can reach us at (800) 762-7464.

A Soaring Adventures Exclusive, The Freedom Flyer Advantage

You will have the freedom to schedule directly anytime, anywhere at any of our 200 locations! Other companies don’t let you talk to the pilot directly. So...Why is it better to schedule directly with your pilot? Here are good three reasons:

  • More Excitement and Anticipation! When you talk to your pilot, you will find that the spirit of aviation is contagious! No customer service rep can duplicate the enthusiasm of a pilot who lives to fly.
  • Fewer phone calls. Your pilot knows his schedule. You know your availability. The quickest way to identify a flight date that works for you both is for you to speak to each other directly.
  • Specific Ride Information. Want to know what you will fly over, directions to your launch site, and the best clothing to wear? Only the pilot will know all the specific information unique to the area you choose for your flight.
got balloon ride questions

Order Shipping

All orders received during business hours are shipped the same business day they are received. If you place an order online either after business hours or over the weekend, your order will ship the following business day (please see shipping details on our How to Order Page for more information). During December, we also ship orders on Saturday mornings. All orders ship from our headquarters in Wilton, CT. Our standard shipping is the United States Postal Service First Class Mail. There is a $3 charge for Standard Shipping. We also offer overnight shipping for $20.

There Are Three Ways to Order

soaring adventures accepts credit cards

 

  1. BY PHONE: You can place your order by credit card or check by phone. Our friendly representatives would love to hear from you. Our office hours are Monday through Friday from 10am to 6pm EST. We accept MasterCard, Visa, Discover, AMEX. Our toll free phone number is (800) 762-7464.

  2. ONLINE: You can place your order now by credit card! We accept MasterCard, Visa, Discover, AMEX.Click Here to Order Online.

  3. BY FAX OR MAIL: Just Click Here to open up our Printable Fax and Mail in Order Form.